NATIONAL ROADSIDE ASSIST RESPECTS YOUR PRIVACY

1. National Roadside Assist Pty Ltd (‘NRA’) respects your right to privacy and this policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.

WHAT PERSONAL INFORMATION WE COLLECT

1. We may collect the following types of personal information from you:
   1. name
   2. address
   3. phone number
   4. fax number
   5. information about the goods or services you have ordered (i.e., our new and used vehicle extended warranties)
   6. information from enquiries you have made
   7. communications between us
   8. credit card information
   9. information regarding your browser, device, IP address or links that brought you to our website

HOW WE COLLECT YOUR PERSONAL INFORMATION

1. We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

USE OF YOUR PERSONAL INFORMATION

1. We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
2. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
3. NRA work with companies that help NRA to run their business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
4. NRA may also share your personal information:
   1. When you agreed to the sharing.
   2. Within the NRA family of companies for purposes described in this privacy policy.
   3. To diagnose or fix technology problems.
   4. With our resellers and other sales partners if you are a business customer and agreed to receive NRA marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
   5. When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
   6. When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of NRA, our customers and users, or the public.
   7. If we merge with or are acquired by another company, we sell the NRA website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases, your information will likely be one of the assets that is transferred.
5. We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our applications and hosted services.

LOG FILE INFORMATION

1. Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or app is downloaded to your browser or device.
2. When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

SECURITY OF YOUR PERSONAL INFORMATION

1. We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information.

ACCESS TO YOUR PERSONAL INFORMATION

1. You can access and update your personal information by contacting us on info@nationalroadsideassist.com.au.

COMPLAINTS ABOUT PRIVACY

1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@nationalroadsideassist.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.

CHANGES

1. Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

WHEN YOU VISIT OUR WEBSITE

1. When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

COOKIES

1. As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

THIRD PARTY SITES

1. Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.